Shipping information

We offer the fastest shipping options at the most affordable rates for each of our customer regions around the world. The options listed for each order are based on the customer’s shipping address, product specifications (e.g., weight and availability) and the requested shipping time. You can choose your preferred shipping method from the options offered during the checkout process for each order.

Order tracking

You can track the processing status of your order at any time through your account in the online store. To view your orders, simply log in, go to My Account and click on My Orders for a list of your orders and their status.

You can also track the shipping status of any order through its specific package tracking link, provided via email once your order is shipped. Suppose you’re looking for information on a particular order and haven’t received or no longer have the email detailing this tracking link and how to use it to track your order. In that case, you can contact our customer support team, either through our support contact options or through the online Help Desk in My Account for help.

Returns & exchanges

We strive to offer our customers products of the highest quality serving every need in the wide- and large-format digital printing market. However, due to some unavoidable circumstances, we know that there are some situations where a product or part will need to be returned or exchanged. In such cases, you can contact our customer support team through the online Help Desk in the My Account area on the site to detail the issues associated with your order. Your request will be reviewed by our support and technical team, and they will work with you to find a solution for any problem you’ve encountered.

Customer discounts

We offer various special discounts and deals throughout the year on the products in our online store. These offers vary according to customer specifications and order requirements, which are clearly and carefully outlined in every promotion and communication to our customers.

Contact your region’s salesperson for more details on the current discount and how you can benefit from it.